Terms of Service

Last updated: 13 October 2026

These terms apply when a business (“you”, the seller) uses Webxeen. By taking a free test or starting a paid plan, you agree to them. Please read them together with our Privacy Policy.

1. The service

Webxeen is an AI sales assistant for WhatsApp. Depending on your plan, it replies to your customers in the languages included in your plan, takes orders and sends receipts with order numbers, checks payment screenshots, sends complaints and alerts to your team, and lets you manage orders with tap buttons or short commands inside WhatsApp. What each plan includes is shown on our pricing section. Features marked “coming soon” are not part of the service until we launch them.

2. Your WhatsApp number

• Webxeen usually needs a phone number that is not already on WhatsApp. We can check whether your current number can be connected.
• You must follow WhatsApp’s (Meta’s) business terms and policies. WhatsApp may limit or block a number on its own; such decisions are outside our control.

3. Free test, plans and payment

• Free test: before buying, we can set up the assistant with your products on our own test WhatsApp number, so you can chat with it as a customer and ask for changes. The free test does not run on your own number or reply to your customers. Your assistant goes live on your own number only after you choose a plan and we confirm your payment.
• Plans are billed monthly, or yearly where offered, at the prices shown on our pricing section when you sign up. A one-time setup fee applies where it is shown.
• Each plan includes a number of replies per month. After that limit, extra replies are charged at the price shown on our pricing section, so the assistant does not stop mid-month.
• Fees are paid in advance: monthly plans at the start of each month, yearly plans at the start of each year. The setup fee is paid before setup begins.
• In Pakistan you can pay by bank transfer (including Raast) to the account we share with your invoice. Outside Pakistan you can pay through Payoneer (card or bank). Please include your invoice number with every payment.
• Payment confirmation: a payment counts as received only when we confirm it has arrived in our account. A payment screenshot alone is not confirmation. Setup starts, a plan starts or renews, and a paused assistant is switched back on only after we confirm the payment. Bank transfers and Payoneer payments can take up to 2 working days to reach us; we will confirm as soon as they arrive.
• Late payment: if a payment is not received by its due date, we send a reminder after 3 days. If it is still unpaid 7 days after the due date, we pause your assistant until payment is received. If it is still unpaid 30 days after the due date, we close the account and delete its data as described in our Privacy Policy.
• If we change prices, we will tell you at least 30 days before the new price applies to your plan.

4. Cancelling and refunds

You can cancel at any time by telling us on WhatsApp or by emailing hello@webxeen.com. Your assistant keeps working until the end of the period you have already paid for, and then stops. No further fees are charged after that.

Because every new business can try Webxeen free first, payments are not refundable:

• The setup fee is not refundable, because the setup work is done at the start.
• Monthly plans: fees already paid are not refunded, including for any unused part of the month.
• Yearly plans: fees already paid are not refunded, including for unused months.
• Extra replies already used are not refunded.

We will refund only in these cases: (a) you were charged twice or by mistake for the same period, or (b) we were unable to provide the service to you at all during a period you paid for. To ask for a refund in these cases, email us within 30 days of the payment.

5. Your responsibilities

• Keep your products, prices, delivery rules and payment details accurate and up to date. The assistant answers only from the information you give it.
• Sell only products and services that are legal where you and your customers are.
• Tell your customers how you use their information, as the law in your country requires.
• Do not use Webxeen to send spam or unwanted bulk messages, or for anything unlawful or harmful.
• Always confirm a payment in your own bank or wallet app before you dispatch an order.

6. What the AI can and cannot do

The assistant is designed to answer only from your own products and prices and to stay on topic, but AI can still make mistakes. Payment screenshot checking helps you spot problems; it is not a guarantee. No AI can catch every fake screenshot. You make the final decision on every payment, dispatch, cancellation and refund.

7. Your data

Your business information and your customers’ information remain yours. We use them only to provide the service to you, as described in our Privacy Policy.

8. Availability

We work to keep Webxeen running at all times, but the service depends on WhatsApp, internet connections and other providers. We cannot promise it will never be interrupted.

9. Limits of our liability

To the extent the law allows, Webxeen is not responsible for indirect losses, such as lost sales or profit, or for losses caused by fake payments, wrong information you provided, or actions taken by WhatsApp. To the extent the law allows, our total liability for any claim is limited to the fees you paid us in the 3 months before the claim. Nothing in these terms limits rights that the law does not allow us to limit.

10. Suspension and ending the service

We may pause or end the service for an account that breaks these terms, misuses the service, or does not pay. Where reasonable, we will warn you first.

11. Changes to these terms

We may update these terms as the service changes. We will change the date at the top and tell you about important changes before they apply.

12. Governing law and disputes

These terms are governed by the laws of Pakistan. If a disagreement arises, please contact us first so we can try to resolve it together. If it cannot be resolved, the courts at Lahore, Pakistan will have jurisdiction. This does not take away any rights that the law of your own country gives you and that cannot be excluded by agreement.

13. Contact

Webxeen, Model Town, Lahore, Pakistan. Questions about these terms: hello@webxeen.com.